We recognize that with the constantly changing COVID-19 situation in Malaysia and around the world, this is an unprecedented time for everyone — a time that for most of us is filled with personal and professional uncertainty.
Though the current movement restrictions will hopefully curb the spread of the virus, they pose an especially challenging time for all travel-related businesses, including money changing.
Since your business will be significantly impacted, we at CurrenSeek would like to offer whatever support we can to help you not only get through this crisis but to hopefully come out stronger once it abates.
If you are unable to open stores and your staff cannot respond to online booking requests, then please turn off bookings for each currency via the Rate Setup Screen in your dashboard. Once the restrictions are eased, you may also want to consider arranging for delivery by calling the customer or via CurrenSeek’s chat function.
Longer-term as the pent-up demand for travel returns, more customers will be seeking the convenience of e-commerce and the security of being able to pay online. Businesses that embrace e-commerce will be the beneficiaries of this sea change, so we hope to work with you to enhance your online business to capitalise on this growth opportunity.
As you may know, part of the government’s RM20 billion stimulus package will include grants of RM1,000 to RM10,000 to promote the sale of products on e-commerce platforms, and there is likely to be a general increase in customer desire to purchase more online. This is a global trend that we see being accelerated by the current crisis.
Please do not hesitate to contact us if you have any questions, and we look forward to working with you once the current situation has eased. In the meantime, please stay safe!
From all of us at CurrenSeek
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