Frequently Asked Questions
Can I use this service?
- New IC
- Temporary Resident
- Permanent Resident
How can I be sure that I'm getting Foreign Currency notes from a reliable source?
What is the maximum period of collection date that I can select during order placement?
Will I get any notification once I have placed my order?
Where can I collect the physical foreign currency notes?
I want specific denomination. Can I request for it?
How do I collect the physical foreign currency notes at the money changer?
Do note that money changers are bound by the Anti-Money Laundering, Anti-Terrorism Financing, Proceeds of Unlawful Activities Act 2001, Money Service Business Act 2011 and hence they are responsible to track any suspicious activities of customers or any activities performed under unusual conditions. Therefore, they reserve the right to:
- Request from you any supporting documentation to proceed with suspicious transactions; and
- Refuse to process a transaction when they believe that the transaction may be associated with money laundering, terrorism financing or other proceeds of unlawful activities.
Do note that they may collect personal customer information of the customers in accordance and compliance with the Personal Data Protection Act 2010.
What documents need to be submitted to collect the foreign exchange?
Document submission is a regulatory requirement for the purpose of Customer Due Diligence in light of the regulators; efforts to track transactions associated with money laundering, terrorism financing or other proceeds of unlawful activities. Do note the collected information of the customers will be treated in accordance and compliance with the Personal Data Protection Act 2010.
Can I reschedule my collection date if there is any change in my trip or flight plans?
Can I cancel my order?
Can I sell currency through CurrenSeek?
What is FPX?
Do I have to register before making a payment with FPX?
What Banks are supported?
What must I have before I can make payments with FPX?
Can I use my business bank account?
Is my transaction via FPX really secure?
Are there any specific charges for using the online payment service?
What is availability of FPX services?
Does payment via FPX require TAC?
What is the minimum and maximum transaction limit for FPX?
*The above limit is subject to your internet banking withdrawal limit with your bank, whichever is lower. The Money Changer may also impose limits, so best to check in advance
Will I have to provide my Bank Account information to the Money Changer or the CurrenSeek app?
Will I receive transaction confirmation when I pay online?
Where can I view my payment transactions?
Do I have to make the payment in advance?
What if I forget my online banking security details?
I have made a payment using FPX, how can I know that my payment is successful?
1. Online receipt provided by FPX.
2. Email notification sent by FPX system (provided that you have entered your email address at FPX bank selection page).
3. Receipt provided by your Money Changer and recorded in the CurrenSeek app or your Money Changer Website’s booking facility.
While making payment using FPX, I have received an error / unsuccessful message. However, the money has been deducted from my bank account. What should I do?
The Money Changer claims they have not received my payment although the FPX transaction status is successful. What should I do?
Can I cancel a successful FPX transaction?
How long will it take to complete the payment online and receive confirmation?
What happens if I have insufficient funds in my account?
Are payments debited from my account on the same day?
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