CurrenSeek’s Pick-up Service is a Malaysia-only service provided by Intuitive Asset Sdn Bhd (creator of CurrenSeek) in partnership with Metro Money Exchange Sdn Bhd, Malaysia’s leading money services business and wholesale banknotes solution provider, and Bank Muamalat Berhad which allows you to order and pay for foreign currency notes online and then collect the physical foreign currency notes at convenient CurrenSeek pick-up points. For example, you can book and pay to collect at Malaysia’s KLIA2 airport terminal on your scheduled travel date up to a maximum of 180 days in advance.

As long as you are 18 years old and above, possess any of the following ID types and have a valid Individual Internet Banking account with a Malaysian Bank, which is supported by the FPX payment gateway.

• Old or New IC
• Passport
• Army/Police
• Temporary or Permanent Resident

No, there is no service charge.

Direct debit from your Malaysian savings or current account via the FPX payment gateway (online Internet Banking).

Definitely! Metro Money Exchange Sdn Bhd ensures that your funds will be only used to fulfil your order. It’s similar to shopping online where you have to pay in advance for goods.

You can book up to 180 days in advance of your pick up date.

Currently, all orders must be placed at least 72 hours in advance of the intended pick up time. Please ensure you leave sufficient time to pick up your currency and catch your flight. These requirements may change in the future so check back for updates or subscribe to our newsletter to be the first to get our updates!

No, as long as the order is placed with a minimum of 72 hours notice.

The minimum order is MYR 300 and the maximum allowed is currently the equivalent of MYR 30,000.

Our platform is secured by 256-bit Secure Socket Layer (SSL) encryption, the same level of encryption used by banks to ensure the highest level of security while transacting online. This means that any information passed between your device (e.g., computers, laptops, smartphone, tablets, etc.) and our platform cannot be read by a third party. Also, we do not store any credit card or banking information in our system. We use FPX Payment Gateway, a secure and reputable processor owned by Payments Network Malaysia Sdn Bhd (PayNet), which has Bank Negara Malaysia (BNM) as the largest shareholder and eleven other Malaysian banks as joint shareholders. Look for the green padlock icon to the left of your browser address bar, which symbolizes that a trusted certificate authority has legally verified CurrenSeek for your peace of mind.

You will receive notification in your browser session and via email once your order and payment have been accepted successfully. The email will be sent to the email account you provide during the ordering process.

CurrenSeek’s pick-up point is at Bank Muamalat located at Level 2, Lot No. S6-2-A24, International Departure Level (Airside) in KLIA2 which operates 24 hours daily from Monday to Sunday, including public holidays.

No. You cannot currently sell foreign currencies through CurrenSeek Pick-up service.

Please provide your official ID and the Booking number on the payment confirmation details page, which will also be sent to you via email. Both must match with the collector’s details entered during the ordering process. Verification will be performed at the CurrenSeek pickup point and the officer will pass the foreign currency notes to you once the verification is successful.

Upon providing your identification document, the officer will take a copy of you ID and furnish you a receipt for you to sign to acknowledge the receipt of the foreign currency notes.

The collector stated in the collector’s detail during ordering must collect the physical notes. No third-party collection is allowed. Should the details of the collector vary from the details in the system, the officer has the right to seek alternative identification or proceed to cancel the transaction at their discretion.

No, you are not allowed to update collector’s details after submitting an order, so please thoroughly check your details before confirming your order.

The currencies offered may vary by location and time, so please check online for availability at the time of making an order.

Send an alert to the Metro Money Exchange’s customer support via the CurrenSeek’s browser based booking interface you used to place an order and they will try and accommodate your request, provided there is sufficient time to handle the change and it is longer than the minimum notice period of 72 hours.

Please contact Metro Money Exchange via email at customerservice@metroexchange.com.my. For more details, please refer to the Metro Money Exchange Sdn Bhd’s Refund Policy, which can be found here.

No worries, once you have a confirmed order and paid for the Booking, the exchange rate used for the exchange will remain fixed.